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Last updated: April 27, 2026
At Visla, we respect your privacy. Please read this Privacy Policy carefully to learn how we collect, use, share, and otherwise process your personal information, and to learn about your rights and choices regarding your personal information.
This Privacy Policy applies to Visla (“we,” “our,” “us”). This Privacy Policy explains how we collect, use, and share the personal information that we gather on the subdomains and websites on www.visla.us (the “Sites”) or through your use of our mobile apps, products, and services. By continuing to use our Sites, you agree to the terms of this Privacy Policy. A reference to “Visla,” “we,” us,” or the “Company” is a reference to Visla, Inc. and its relevant affiliates involved in the collection, use, sharing, or other processing of personal information.
Please click the following links to learn more about our Privacy Policy:
We use your personal information for the following purposes:
To provide you with our Sites and services.
To provide AI-powered features and generate or process content at your direction.
To conduct market research and project planning.
To market our Sites and services to you.
To detect security incidents, protect against fraudulent or other criminal activity, debug and repair errors, and maintain the overall quality and safety of our Sites and services.
To share your website visitor activity, through website cookies, with third-party marketing partners to market our services on our Sites and other websites that you may visit.
To fulfill our legal and financial obligations.
To provide you with employment opportunities.
Affiliates and Service Providers. We share your information with our third-party service providers and any subcontractors as required to offer you our products and services. The service providers we use help us to:
Run, operate, and maintain our Sites and services through third-party platforms and software tools;
Provide certain AI-powered features at your direction;
Perform content moderation and crash analytics;
Run email campaigns;
Perform marketing analytics;
Provide measurement services and targeted ads (you can opt out of these services at websites such as http://www.aboutads.info/choices);
Provide payment attribution; and,
Provide technical and customer support.
We use artificial intelligence and machine learning technologies to provide certain features of the Services.
Third-Party AI Services
Visla uses third-party AI service providers to support certain AI-powered features. These providers may process user inputs, including text, media, and related content, solely as necessary to generate the outputs or functionality requested by the user.
We may use a combination of providers, including but not limited to Google, OpenAI, Microsoft, Amazon Web Services (AWS), and other AI infrastructure or model providers.
Visla-Hosted Models
Visla hosts and operates certain AI models directly to support features within the Services, including content processing, analysis, and generation.
These models may include a combination of pre-trained open-source models and proprietary models or components developed or adapted by Visla. Visla may configure or optimize these models to improve performance, reliability, and functionality.
Visla does not use customer content, including uploaded media, recordings, prompts, scripts, or project data, to train these models. Any model improvements are based on non-customer data or appropriately licensed data sources.
Customer Data and Model Training
Visla does not use customer content to train its AI models. Customer content is processed solely to provide the requested functionality. Any model improvements are based on non-customer data or appropriately licensed data sources.
Security and Privacy Controls
We use administrative, technical, and organizational safeguards to protect customer data used in connection with AI-powered features. These safeguards are consistent with our broader security and privacy practices described in this Privacy Policy and are designed to help ensure that such data is processed securely, access is appropriately controlled, and data protection obligations are met.
Some browsers provide you with a way to signal that you do not want your browsing activity to be tracked. The Sites may not currently respond to all Do Not Track ("DNT") or similar signals.
To make our Sites and services work properly, we sometimes place small data files called cookies on your device. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, shopping cart, or other preferences) over a period of time, so you do not have to keep re-entering them whenever you come back to the site or browse from one page to another.
Google Analytics. We may use Google Analytics. We use the information we get from Google Analytics only to improve the Sites. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Please refer to Google’s Privacy Policy for more information. You may also choose to download the Google Analytics opt-out browser add-on.
You may wish to restrict the use of cookies. Please be aware that some of the features of our Sites may not function correctly if you disable cookies. Most modern browsers allow you to change your cookie settings. You can usually find these settings in the options or preferences menu of your browser. To understand these settings, the following links for commonly used browsers may be helpful:
Personalized Advertising. We may also use targeted advertising cookies, such as Google Ads, to deliver tailored advertising on our Sites and other websites that you may visit. You can learn more about how to control advertising cookies by visiting the Network Advertising Initiative’s Consumer Opt-Out link, the DAA’s Consumer Opt-Out link for browsers, or the DAA’s opt-out link for mobile devices. Please note that electing to opt-out will not stop advertising from appearing in your browser or applications and may make the ads you see less relevant to your interests.
Marketing Opt-Out: We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe instructions provided in any email we send, or you can contact us using the contact details provided in the “Contact Information” section below. You will still continue to receive service-related messages concerning products and services you have purchased (unless we have indicated otherwise).
Third Party Marketing. If you are one of our customers, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information to third parties for the third parties’ direct marketing purposes. We do not disclose your personal information to third parties for the third parties’ direct marketing purposes.
Exercising Your Privacy Rights. We understand you may have additional rights in your jurisdiction. You may contact us directly at any time about exercising your data protection rights. We will consider your request in accordance with applicable laws.
The Sites and services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us using the contact details provided at the end of this Privacy Policy. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
Personal information may be transferred to a third party in the event of a sale, merger, or acquisition.
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. However, no website, application, or transmission can guarantee security. Thus, while we have established and maintain what we believe to be appropriate technical and organizational measures to protect the confidentiality, security, and integrity of personal information obtained through the Sites and services, we cannot ensure or warrant the security of any information you transmit to us.
When a user is removed from a Visla collaboration workspace they have joined, their private data may be transferred to other collaborators, depending on the workspace settings. Users who are concerned about their privacy should consider the following options:
Review Workspace Settings: Before joining a workspace, review the relevant settings to understand how your private data will be managed.
Request Setting Changes: If privacy concerns arise, ask the workspace owner to change the relevant settings to better protect your data.
Opt-Out: If the privacy settings do not meet your requirements, you may choose not to join the workspace.
We retain information from or about you for so long as necessary to fulfill the purposes outlined in this Privacy Policy. When the information is no longer necessary for these purposes, we delete it or keep it in a form that does not identify you, unless we are required by law to keep this information for a longer period. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, possible re-enrollment with our products or services, the impact on the services we provide to you if we delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.
To request deletion, access, or transfer of your data, please contact support@visla.us, and privacy@visla.us.
Initiating a Request: To initiate a request for data deletion, access, or data transfer, please contact our Data Privacy Team.
Verification Process: To protect your privacy and security, we will take steps to verify your identity before granting access to your data or processing any deletion or transfer requests.
Response Time: We aim to respond to all requests within 30-business days of receiving them.
Additional Information: If you require further assistance or have questions about how we handle personal data, please get in touch with our Data Privacy Officer at DPO@visla.us.
This policy may be periodically updated. Please review it regularly.
If you wish to contact us or have any questions about or complaints in relation to this Privacy Policy, please contact us at the following contact details: